Delivery Order (DO)
A Delivery Order (DO) is an official document issued by a carrier, freight forwarder, or logistics provider that authorizes the release of cargo to the consignee. In ERP systems, the DO is generated based on shipment status, payment confirmation, and clearance milestones. It serves as proof that the consignee has the right to collect the goods and is a key part of the cargo handover process at ports, warehouses, or container depots.
How Delivery Orders Work in Logistics?
Once a shipment reaches its destination and meets all conditions, such as cleared customs, completed payment, and updated delivery status, the ERP system triggers the creation of a DO. The document includes critical details like shipment reference, container number, consignee information, pickup location, and release conditions. The DO is either printed or sent electronically to the consignee and terminal. Upon presenting the DO, the consignee can take possession of the cargo.
Delivery Orders in Day-to-Day Logistics Operations
Proof of Release Authorization
The DO acts as legal permission for cargo release, preventing unauthorized pickups and ensuring traceable handover to the rightful party.
Trigger for Terminal and Depot Handover
Warehouse or port staff rely on the DO to initiate loading or release of goods, coordinating with drivers or consignee representatives.
ERP-Based Auto Generation
Once job files reflect key updates, like delivery milestone completion or financial clearance, the ERP generates the DO automatically, saving time.
Client Notification and Digital Access
Consignees are notified when the DO is ready via email or customer portals, allowing quick access and planning for pickup.
Audit and Legal Records
Each DO is stored and time-stamped in the ERP for compliance tracking, dispute resolution, and shipment documentation history.
Conclusion
A Delivery Order is more than just a form; it’s a controlled release mechanism that ensures secure cargo transfer. With ERP integration, the DO process becomes faster, more accurate, and fully auditable. This improves trust between parties, reduces delays at terminals, and supports a smooth conclusion to the logistics cycle.