Query Resolution Log
The Query Resolution Log is a built-in ERP feature that tracks the lifecycle of customer, partner, or internal queries related to shipments, documents, billing, or service issues. Each query is logged with a timestamp, reference number, and subject, and then assigned to the appropriate department for resolution. This module ensures accountability, transparency, and faster turnaround for inquiries, helping logistics providers maintain service quality and communication traceability.
How the Query Resolution Log Works in Logistics?
When a query is raised, whether via email, portal, or internal note, it is entered into the ERP system and linked to the relevant job file or customer record. The system captures details like category, priority, assigned user, and status. Updates, comments, and attachments are stored directly in the log as the issue progresses. ERP dashboards provide visibility into open, resolved, and overdue queries, ensuring no request is missed or delayed. Resolution metrics can also be reported for service-level monitoring.
Quick Response Logistics Through ERP
Instant Quote Generation
Sales queries can be logged and addressed within the ERP, enabling immediate clarification of rate requests, surcharges, or offer terms.
Real-Time Approval Tracking
Escalated or pending queries tied to financial or compliance approvals can be monitored live, allowing teams to respond before deadlines pass.
Dynamic Pricing Updates
If a query leads to a pricing revision or exception, ERP ensures the updated rate is reflected across the job file, quote, and invoice.
Integrated Communication Logs
All responses, internal notes, and attachments related to the query are stored centrally, offering a complete communication trail for each issue.
Fast Conversion to Jobs
Resolved pre-sales queries (e.g., on routing or terms) can be instantly linked to new bookings, reducing sales cycle delays and improving responsiveness.
Conclusion
The Query Resolution Log transforms how logistics teams handle service inquiries by providing a structured, accountable, and traceable process. Integrated into the ERP, it reduces turnaround times, minimizes miscommunication, and ensures customers and partners receive timely, consistent support.