Order Visibility
Order Visibility refers to the real-time tracking of customer orders throughout their lifecycle, from order entry to final delivery, within an ERP system. In logistics, maintaining order visibility is essential for proactive communication, customer satisfaction, and operational accuracy. ERP dashboards provide a centralized view of shipment milestones, document status, and task progress, ensuring all stakeholders have access to current and consistent information.
How Order Visibility Works in Logistics?
Once an order is created in the ERP system, each activity, such as confirmation, picking, dispatch, customs clearance, and delivery, is tracked and time-stamped. This data feeds into visual dashboards and reports, segmented by order number, customer, region, or mode of transport. The system provides instant updates, color-coded status indicators, and automated alerts for delays or exceptions. Clients and internal teams can access visibility tools to monitor progress and support timely decisions.
Operational Control in ERP Logistics
Workflow Prioritization
Visibility dashboards highlight urgent or delayed orders, enabling operations teams to act quickly and prioritize tasks that require immediate attention.
Role-Based Execution
Each user accesses the visibility view relevant to their department: sales sees order intake, operations sees transit milestones, and finance views billing stages.
Document Governance
ERP links all documents, like delivery notes, invoices, and shipment confirmations, to each order, offering a complete view of associated paperwork.
Real-Time Oversight
Order status updates are live and reflect actual progress from partner systems, carrier APIs, or internal workflows, keeping everyone informed without delay.
Escalation Mechanisms
When progress stalls or deadlines are missed, ERP triggers alerts that escalate the issue to supervisors, allowing resolution before the customer is affected.
Conclusion
Order Visibility ensures control, transparency, and trust throughout the logistics process. With ERP-powered views, logistics providers can respond to issues in real time, avoid miscommunication, and deliver a consistent customer experience, no matter the complexity of the order journey.