Event Tracking
Event tracking is an ERP-enabled feature that monitors and logs all major milestones and status updates throughout the lifecycle of a shipment. From pickup and customs clearance to delivery confirmation, each event is recorded and time-stamped within the system. This continuous flow of information offers complete shipment visibility, enabling logistics teams, clients, and stakeholders to react quickly to changes, manage delays, and coordinate better across every stage of the supply chain.
How Event Tracking Works in Logistics?
As a shipment progresses, events are automatically updated in the ERP through integrations with carriers, customs platforms, or GPS/IoT systems. Each status change, such as “Gate Out,” “Customs Cleared,” or “Delivered,” is logged against the shipment record. These events can trigger automated workflows, notifications, or documentation updates. The system maintains a full timeline of all activity for reporting and audit purposes.
Feature Benefits in Logistics Operations
Real-Time Shipment Visibility
With event tracking, logistics teams and customers always have access to the most up-to-date status of a shipment, reducing the need for manual follow-ups or guesswork.
Faster Response to Disruptions
Delays, reroutes, or missed pickups are flagged immediately, allowing operations teams to take corrective action quickly and keep customers informed.
Automated Workflow Triggers
Each event can activate downstream actions like invoice creation, document release, or arrival notifications, reducing manual intervention and speeding up processing.
Centralized Activity Log
All shipment events are recorded in one place, providing a complete and transparent movement history that’s accessible for internal use, audits, or customer inquiries.
Improved Customer Satisfaction
Clients gain confidence knowing they can track their cargo at every step. This transparency enhances trust and leads to better service experiences.
Conclusion
Event tracking is a vital component of any logistics ERP, offering clarity, control, and speed in shipment monitoring. By capturing and responding to every movement, the system ensures shipments are traceable, disruptions are manageable, and customers stay informed. It’s a key enabler of accountability and service excellence in fast-moving supply chains.