How Carguber Automated Shipment Creation in CargoWise

In today’s logistics environment, shipment creation is one of the most time-consuming processes for freight forwarders and transport operators. Every booking requires multiple data points, shipper details, consignee information, routing, customs data, and invoices, often entered manually across different systems. This not only delays operations but also increases the risk of human error.

Carguber, a logistics support and helpdesk, partnered with a mid-sized freight forwarder to tackle this challenge by integrating AI-powered automation with CargoWise. The goal was clear: reduce manual workload, improve accuracy, and accelerate shipment creation.

The Challenge

Before automation, the freight forwarder’s operations team faced several obstacles:

Manual Data Entry Across Multiple Documents

Each shipment required data from customer emails, purchase orders, or PDFs to be keyed into CargoWise. With over 500+ shipments per month, the team spent hours on repetitive tasks.

High Error Rates

Mistyped addresses, incorrect HS codes, or mismatched customer details often led to rework, compliance risks, and delayed clearances.

Slow Turnaround Time

On average, it took 20–30 minutes to create a single shipment. This slowed down their ability to handle growing customer volumes.

Lack of Visibility & Consistency

Because different operators entered data differently, shipment information lacked standardization, which impacted downstream functions such as routing, invoicing, and compliance.

The freight forwarder needed a scalable solution that could cut down processing time, eliminate errors, and free their team to focus on customer service.

Carguber’s Solution

Carguber implemented its Shipment Creation Automation tool, fully integrated with CargoWise, to simplify the process from start to finish.

Key solution features included:

AI-Powered Data Capture

Extracted shipment details (shipper, consignee, routing, references, customs data) directly from emails, invoices, and booking confirmations.

Eliminated the need for operators to retype repetitive data.

Smooth CargoWise Integration

Automatically create Jobs and Shipments in CargoWise in real time.

Populated all required fields, including customer references, UN codes, and carrier details, ensuring compliance from the start.

Validation & Standardization

Data was validated against customer master records and predefined business rules.

Ensured consistency across shipments, reducing the risk of incorrect entries.

Exception Handling

Any missing or unclear data was flagged to the operations team through a user-friendly dashboard, allowing quick corrections without halting the process.

Results Achieved

After implementation, the freight forwarder experienced measurable improvements:

Time Savings: Shipment creation time dropped from 20–30 minutes to under 5 minutes per shipment.
Error Reduction: Manual input errors reduced by over 80%, improving compliance and reducing costly rework.
Increased Throughput: The team could now handle 2x more shipments per day without adding headcount.
Improved Customer Satisfaction: Faster booking confirmations and fewer delays resulted in higher service reliability.
Staff Productivity: Operators were freed from repetitive tasks, allowing them to focus on customer communication and problem-solving.

Conclusion

Carguber’s Shipment Creation Automation has proven to be a game-changer for freight forwarders using CargoWise. By removing the burden of manual data entry, ensuring compliance-ready accuracy, and delivering real-time automation, logistics teams can scale their operations without scaling their workforce.

This case demonstrates how digital-first automation in shipment creation can not only optimize workflows but also directly impact customer experience, operational efficiency, and profitability.

For freight forwarders aiming to stay competitive in a market where speed and accuracy are non-negotiable, Carguber’s AI-powered solutions offer the edge they need.